Store Policies (Effective September 1, 2010)

By placing an order with Creations from Eden Inc you are agreeing to the following conditions :

1. We do not have any type of minimum purchase policy. No order is too small for us to fill.

2. All orders that we receive via on-line ordering, email, or phone we will do our best to process within 48 business hours. Please note that under normal circumstances we are able to follow this time line, but we do not guarantee it. During the busy season, (September 1-Dec 17) orders may require a 2-3 day processing delay due to the volume of orders that we process.

3. We do not charge any type of handling fees. You pay exactly the shipping charges for the actual weight of your merchandise.

4. Sometimes our shopping cart calculates the wrong shipping cost. In this event Creations from Eden Inc will either refund the difference or send an invoice for the added cost.

5. We do not Back Order Merchandise. If we receive an order that has items which are out of stock , we will contact you via email to let you know what the item is, and we will credit your credit card or PayPal account for the amount of the out of stock merchandise. All out of stock items will have to be reordered. Please note that our website inventory levels must be manually adjusted and sometimes are not updated to reflect our actual inventory levels.

6. Orders are filled on a first-come first served basis. If you need an order rushed, a fee of $15.00 will be applied to bump it to the front of the line.

7. Additions to orders: Any additions to orders must be received online prior to 6pm on the day of the original order. Any additions received after that time will push your original order to be filled in the order that the addition would be filled. Otherwise, each order will be treated as separate orders and processed on a first-come first served basis.

8. New Customers and Cash/Cheque Payments: Due to the increase in people not showing up to pick up their cash and carry orders, all new customers are required to provide us with prepayment or supply us with a credit card number. If supplying a credit card number, we will process your card in the event your order is not picked up on the date and time scheduled in accordance with policies 9 and 10 below. This rule does not apply to existing customers that have a proven track record with Creations from Eden Inc. Please note: we do not store credit card information in our system. Once the card has been processed or the customer has picked up their order, all credit card information is immediately destroyed. We regret that we do have to implement this policy.

9. Order Cancellations and Failed Pickups: Orders (and individual items) cancelled after they have been filled will be charged a 20% restocking fee. This will also apply to failed pickups where the customer does not contact us with a pickup time or make arrangements to pick up their order after Creations from Eden Inc attempts to make initial contact. If you cannot make the scheduled appointment, please call or email with alternate arrangements PRIOR to your pickup time, otherwise policy 10 will apply.

10. Missed Pickup Appointments: Missed pickup appointments (without warning) will be subject to a $10.00 rescheduling fee. If Creations from Eden Inc misses your appointment time, we will credit your account $10.00.

11. Processing and pickups required, not within our regularly scheduled time frames, are subject to a $20 "Family Interruption" Fee. Being that we are a home-based business we must implement this rule to balance our family and business life.

12. All sales are final. We recommend that you try sample sizes first. For sanitary reasons, we cannot take items back nor resell most of our products. We also do not offer any type of exchanges. Creations from Eden Inc is not responsible for any products or equipment you used when making your products. We will not reimburse customers for raw ingredients used in finished products. If a product is defective, we will provide a prompt refund.

All Canadian customers pay GST.